Shipping policy

Shipping Terms

Delivery countries

We deliver to Germany, to all other member states of the European Union, to Iceland, Liechtenstein, Monaco, Norway and Switzerland, to the United Kingdom, and to Australia, Bahrain, Israel, Jordan, Qatar, Kuwait, Mexico, New Zealand, Saudi Arabia, Turkey and the United Arab Emirates. We do not currently deliver to other countries, in particular the United States. Where available, we provide tracking for all parcels.

Dispatch and delivery times

We dispatch the goods within three working days of the conclusion of the contract. Delivery time from dispatch:

  • Germany: up to 3 working days (DHL)
  • Other European delivery countries: up to 6 working days (DHL)
  • United Kingdom: up to 3 working days (Royal Mail 24 Tracked, shipped from our warehouse in the United Kingdom)
  • Other delivery countries: up to 10 working days

In any case, we deliver within 30 days after the contract is concluded, unless we agree otherwise with you.

Cancellation before dispatch

As long as your order has not yet been dispatched, you can cancel it by email to support@pickiniki.com; we will then refund the full amount. Details are set out in § 6 paragraph 5 of our Terms and Conditions.

Shipping costs and free shipping

  • Germany: €6.90, free for orders of €99 or more
  • Other European delivery countries: €9.90, free for orders of €99 or more
  • United Kingdom: £6.90, free for orders of £85 or more
  • Other delivery countries: €9.90 up to 1 kg, €19.90 from 1 kg; no free shipping. We show the exact amount for your order in the ordering process before you submit it.

Subscription shipping

Subscription deliveries are shipped free of charge from €40 (United Kingdom: from £40), including to other delivery countries. Below this amount, shipping costs €6.90 within Germany, €9.90 to all other delivery countries, including the other delivery countries outside Europe, and £6.90 to the United Kingdom.

VAT and customs

  • United Kingdom: We ship from our warehouse in the United Kingdom. UK VAT is included in the price; no import charges apply.
  • Switzerland, Norway and other countries outside the EU: Local import VAT and customs duties may apply, which are payable by the Customer on delivery.

Undeliverable, uncollected and refused parcels

If a parcel is returned to us for reasons for which the Customer is responsible, in particular if it is not collected within the carrier's holding period (usually 7 days), if the address is incorrect or incomplete, or if acceptance is refused, we will get in touch and ask whether the goods should be sent again. For a second dispatch, we charge a flat amount for the second delivery and handling of €15 within Germany, £15 within the United Kingdom and €25 to other countries; the Customer is entitled to prove that we have incurred no expense or a significantly lower expense. We only carry out the second dispatch once the Customer has expressly ordered it with reference to the flat amount. If a consumer does not wish the parcel to be sent again, this is treated as a withdrawal: we refund in accordance with the withdrawal information and offset the costs that the carrier has charged us for the return transport. If we are responsible for the return, we will re-send the parcel free of charge. Details are set out in § 6a of our Terms and Conditions.